Beam

Below is a short list of frequently asked questions you may have in relation to our online shop.

If your question is not anwered, please call us on +44 (0) 28 7963 2424 and we'll be more than happy to answer it for you.

What is the cost of delivery?

Items under the value of £10.00 will be posted via Royal Mail Standard Delivery 3-5 working days (UK Mainland, NI & Republic of Ireland). 
Shipping Costs via Royal Mail:
UK Mainland & Northern Ireland - £2.50
Republic of Ireland - £4.50

Items over the value of £10.00 will be posted via courier
(UK Mainland, NI & Republic of Ireland).
Shipping Costs:
Northern Ireland – £5.40 inc VAT
Mainland UK - £15.30 inc VAT
Republic of Ireland - £12.00 inc VAT

What is the returns & refunds policy?

If you are unhappy with your online purchase we will refund a product that is returned to us within 14 days of receipt, providing it is in a re-saleable condition.

If we find the product has not been returned to us in a fully re-saleable condition, including any packaging, we reserve the right to refuse a refund for the product.

We will only refund a delivery charge for the sending of the product to you if the product is damaged, faulty or does not match your order.  In the case of unwanted goods being refunded, we will not refund any duties or taxes that were imposed when delivered to the recipient.

Products should be returned in their original packaging, if provided.

A method of return should be used that is secure and can be tracked. The products you are returning will be at your risk from the time of despatch until they are proven to have been received by Beam Vacuum & Ventilation.

Once the order has been returned, it will be processed and checked by the online administrator and the refund can be completed.

When the refund has been completed you will receive an email to confirm the goods have been returned and the value of the refund. This email will be sent to the email address provided at the time of the original order. 

If you paid by credit/debit card please be aware that it can take 7 working days for the funds to show as a credit in your account.

Can I cancel my order?

You are entitled, under the Distance Selling regulations, to cancel your order within 7 working days beginning on the day after you received the products ordered. In this case you will receive a refund of the product purchase price only.

If you wish to exercise your right to cancel after the products you ordered have been despatched, please follow the procedure set out in the return process.